General terms and conditions

Fill in the application form, scan it, and send it to schools_ett_@sprachcaffe_dot_.com. A deposit of 20% of the total amount is due at the time of registration. With your application you commit yourself to the services requested and booking conditions. After having received your application and deposit, we will send the confirmation of enrolment and the invoice. The welcome pack with extra information and the address of your accommodation will be sent after you have settled the remaining balance. The invoice must be paid in full four weeks before arrival.

Any change (e.g. arrival date, accommodation, etc.) required up to 28 days before departure will incur in a fee of GBP 45 / EUR 55 / CAD 70 or equivalent. Afterwards we will do our utmost, but cannot guarantee the fulfillment of the request made, since extra costs may occur. In that case, the rebooking charge may exceed GBP 45 / EUR 55 / CAD 70.

In the case of cancellation, we will charge following fees:

Cancellation insurance is available at 2% of the total amount (min. GBP 45 / EUR 55 / CAD 70). The insurance fee must be settled at the time of registration and will only apply if you cancel prior to departure due to health reasons (written medical confirmation is required as proof). In the unlikely event the school is unable to create a group course due to an insufficient number of students of the same level, smaller classes for a reduced number of lessons will be provided on- or off-line instead (standard = 12 lessons / intensive = 18 lessons, i.e. standard + 6 one to one lessons). The minimum number of participants is 4. Under the rare circumstances of our being forced to cancel, all fees paid for SPRACHCAFFE services will be refunded.

In order to provide the letter of acceptance required by the embassy for issuing a visa, 40% of the total amount should be paid together with an additional charge of non-refundable GBP 40 / EUR 50 / CAD 65 or equivalent (in Canada this amount is included in the registration fee); non-refundable shipping fees may apply. In the case of visa refusal, a full refund minus the additional, non refundable fees can only be made if the student provides the letter of refusal issued by the embassy at least 15 days before departure (evidence of visa refusal is required). After this date we will consider the participation of the student as confirmed and normal cancellation/rebooking charges will apply. In case the visa has not yet been issued 16 days before departure, we strongly recommend postponing the course. In this case, the first rebooking fee will not be charged.

By bank transfer: The relevant account number will be on the invoice. Please send us a copy of the transfer order. All bank charges will be covered by you.
By credit card: Upon your notification, the appropriate form will be sent. It will need to be completed with the name of the credit card issuer, card number, expiry date and signature. An additional 2% credit card fee will be charged.

Neither agent, operator, nor the school will be held responsible in any way for any accident, illness, loss of personal effects or change in personal circumstances arising at any time prior to or during the course. We therefore strongly recommend a personal travel insurance (incl. Health, Accident, Liability, Deportation: Basic protection from GBP 1,30; EUR 1,50; CAD 2,00 per person per day plus a service charge of GBP 13; EUR 15; CAD 20).

Parents of minors agree that neither SPRACHCAFFE nor the accommodation provider shall be liable for damage or problems caused either negligently or intentionally by their children while participating in trips. Parents and their children who are still minors recognize and accept the laws and the normal code of conduct of the country, which they are visiting.

By agreeing to our general terms and conditions, you are accepting that SPRACHCAFFE has the right to use any photos, video and sound recordings, which may be produced during a language programme. These materials may be used by us for promotional purposes without cost implication or the need for a separate authorization from you. You can always retract your agreement to let us process your data as well as your agreement to let us use your personal identification data. Please email info@sprachcaffe.com in order to do this.

While all information in this is accurate at the time of publication, the content may be subject to updates. We reserve the right to refuse admission or to dismiss any student from school/accommodation without any refund in the event of misconduct or unsatisfactory attendance. The school expects students to adhere to the rules set. Errors and changes are reserved.